What We Offer
Shared Services Implementation
The main objectives of shared services is to standardize and streamline business processes, leverage technologies to reduce costs, increase efficiencies, and drive higher quality service.
Collections Master Vendor
We help organizations increase debt recovery by aligning collections processes with best in class private sector models and eliminating internal costs.
Organizational Change Management
Leverage PROSCI methodology and tools to perform change readiness assessments and plan required activities to support the people aspect of organizational initiatives to drive improved outcomes.
PROCESS REENGINEERING
Use Lean/Six Sigma methodologies and tools to develop and/or reengineer business processes for optimal performance. Provide learning opportunities on LSS principles and tactics to sustain performance improvement within the organization.
With our help, shared service deployments in Ohio and Alaska are recognized by the Harvard Kennedy School of Government as best in class models.
Additional Services
Organizational Assessments
Customize an assessment plan based on client objectives to collect and evaluate data to identify organization’s strengths, weaknesses, opportunities, and threats. Develop recommendations and work with client to define actionable next steps.
Strategic & Operational Planning
Use a systematic process to clarify organizational objectives, priorities, and available resources for strategy execution, in balance with organization’s ability to execute on its operational requirements.
Transition Planning & Implementation
Analyze organization’s structure, systems, processes, and workforce to develop a comprehensive transition plan that drives successful implementation of large-scale change effort. Assist with detailed implementation planning and support execution efforts.
Technical Architecture
Conduct analysis and lead efforts to define enterprise technology requirements and solutions to meet current and future business needs.
Stakeholder Engagement
Perform analysis and develops plans to build and sustain relationships with key groups and individuals who are affected by organizational change.
Leadership Coaching & Facilitation
Prepare leaders and sponsors to drive business strategy and effectively represent key initiatives by building coalitions, engaging staff, and developing/delivering key messages.
Risk Management
Identify and analyze organizational risk and recommend approaches to effectively manage/reduce risk based on severity, probability, and impact.
Strategic Communications
Evaluate organization communication protocols and define communication needs to drive strategic initiatives.